How does an evaluation at ZENKAI Mulheres work? ▾
You complete a detailed health questionnaire about your symptoms, history, and goals. A CFM-registered Brazilian gynecologist reviews your case within 24 hours, by teleconsultation under CFM Resolution 2.314/2022. Where there is a clinical indication, she defines an individualized treatment plan and follows your progress monthly.
Do I need lab work before the consultation? ▾
Not necessarily for the first evaluation, but the physician may request additional tests before defining the course of treatment, depending on your history and symptoms. If you already have recent results, you can upload them during the questionnaire to speed things up.
Who is hormone follow-up for? ▾
Follow-up is indicated for women with perimenopause or menopause symptoms, such as hot flashes, sleep changes, vaginal dryness, or low libido. The indication is always individual and determined by the responsible physician after reviewing your history and test results.
Is prescription skincare appropriate for every skin type? ▾
The dermatology prescription is individualized for each skin type. More sensitive skin may need a different approach than oily or combination skin. Your ZENKAI physician reviews your skin profile and adjusts the course of treatment to your characteristics and goals, such as acne, dark spots, or signs of aging.
What course of treatment might the doctor recommend? ▾
That depends exclusively on the physician's clinical evaluation and your individual picture. The plan may involve care guidance, habit changes and, where indicated, pharmacological treatment. ZENKAI does not recommend, suggest, or sell medications — the therapeutic decision belongs to the responsible physician and is discussed directly with you in the consultation.
What is included in the subscription? ▾
A consultation with a specialist physician, an individualized treatment plan, monthly follow-up with adjustments to the plan, and an AI coach available 24 hours a day for everyday questions. Any prescribed medication is purchased separately by you, at the pharmacy of your choice.
Does ZENKAI sell medications? ▾
No. ZENKAI is a telemedicine platform — we do not manufacture, compound, stock, or sell medications. We connect you to CFM-registered Brazilian physicians. If a prescription is issued, you present it at the pharmacy of your choice.
Can I cancel whenever I want? ▾
Yes. No lock-in, no cancellation fee. Cancel through the patient portal or by messaging support at any time.
