Skin treatment with
real medical
follow-up.

You complete a skin health questionnaire with photos and history. A CFM-registered Brazilian dermatologist reviews your case within 24 hours, by teleconsultation under CFM Resolution 2.314/2022. Where there is a clinical indication, she defines an individualized treatment plan for your case and follows your progress monthly.

Treatment is intended for adults with dermatological concerns such as acne, melasma, dark spots and signs of aging. The indication is always individual and determined by the responsible physician after reviewing your clinical picture.

This depends on the condition being treated and adherence to the plan prescribed by the dermatologist. In general, the first signs of improvement appear between 8 and 12 weeks of consistent use of the indicated treatment, with more noticeable results between 3 and 6 months. A mild initial skin reaction in the first few weeks is common and usually temporary — your dermatologist will explain what to expect at each stage.

That depends exclusively on the physician's clinical evaluation and your individual picture. The plan may involve skincare routine guidance, habit changes and, where indicated, pharmacological treatment. ZENKAI does not recommend, suggest or sell medications — the therapeutic decision belongs to the responsible physician and is discussed directly with you in the consultation.

A consultation with a dermatologist, an individualized treatment plan, monthly follow-up with adjustments to the plan, and an AI coach available 24 hours a day for everyday questions. Any prescribed medication is purchased separately by you, at the pharmacy of your choice.

No. ZENKAI is a telemedicine platform — we do not manufacture, compound, stock or sell medications. We connect you to CFM-registered Brazilian dermatologists. If a prescription is issued, you present it at the pharmacy of your choice.

Yes. No lock-in, no cancellation fee. Cancel through the patient portal or by messaging support at any time.